Frequently Asked Questions

Products & Materials

Our products are manufactured locally in our shop just outside of St Louis, Mo. We carefully select our manufacturing supplies to ensure our products are high quality and a fair value.

Cotton3D offers a variety of 3D-printed products, including cookie cutters, bookmarks, seasonal decorations, and other creative items. We’re always exploring new designs, so check our store regularly to see what’s new!

Our products are made using 3D printing technology, which allows us to create unique shapes, detailed designs, and specialty items. Each product is manufactured according to its individual design and specifications.

Color options vary by product. Please check the individual product listing for available colors and customization options. If you’re looking for a specific color, contact us to discuss your request.

Care instructions depend on the product and the materials used. Please follow the instructions provided in the individual product listing. Unless specifically confirmed as dishwasher-safe or heat-resistant, avoid dishwashers, high temperatures, and harsh cleaning methods.

Please review the specific cookie cutter listing and its material and care information before using it with food. Food-contact suitability depends on the material, printing process, and cleaning requirements. If you have questions about a particular cutter, contact us before use.

Ordering & Payments

Simply browse our online store, select the products you’d like, add them to your cart, and follow the checkout instructions. You’ll receive an order confirmation after your purchase is completed.

Yes! We welcome custom product inquiries. If you have an idea for a unique design or need a product made to specific requirements, contact us with your concept, dimensions, reference images, and any other relevant details. We’ll review your request and let you know what’s possible.

Absolutely! Cotton3D offers wholesale inquiries and bulk-order opportunities. Contact us with the products you’re interested in, your estimated quantities, and your business website if available. We’ll review your needs and provide a personalized quote.

If you need to make a change or cancel an order, please contact us as soon as possible. Changes may not be possible once an order has entered production or has shipped.

Shipping & Delivery

Shipping costs depend on your order and delivery destination. Available shipping options and applicable charges will be displayed during checkout.

Delivery times vary depending on product availability, order preparation, shipping method, and destination. Please refer to the estimated delivery information provided at checkout. Custom and made-to-order products may require additional preparation time.

Not at this time. We currently ship to the United States 50 states.

If tracking is available for your selected shipping method, tracking information will be provided when your order ships. Please use the tracking details to follow your package's progress.

Please contact us as soon as possible with your order number and a description of the issue. If an item arrived damaged, include clear photos of the product and packaging so we can review the situation and help determine the next steps.

Wholesale & Business Inquiries

Yes! We welcome wholesale inquiries from retailers and other businesses. Submit the contact form on our Wholesale page with your business information, products of interest, and estimated quantities. We’ll review your request and provide a quote tailored to your needs.

We’re happy to consider custom product requests for businesses. Share your design ideas, specifications, anticipated order quantities, and any relevant reference images through our contact form. We’ll evaluate your requirements and discuss potential pricing and production options.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Returns & Refunds

Eligible returns must be requested within 14 days, subject to the conditions and exceptions outlined in our Return Policy. Items must meet the applicable return requirements. Please review the full policy before requesting a return.

For change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise stated or required by law. Please contact us before returning an item for instructions.

Custom-made and personalized products may be subject to additional return restrictions. Please review our Return Policy or contact us before placing a custom order if you have questions about return eligibility.

Contact us with your order number and the reason for your request. We’ll review your situation and explain the applicable return or refund process in accordance with our Return Policy.